Refund Policy

Effective date: September 1, 2026  ·  Applies to retail orders of Barmilko ice cream delivered across Lucknow.

If your ice cream does not arrive in the perfect, freshly-frozen state we promise, we will make it right.

1. What We Cover

• Melted, partially melted or clearly refrozen product.
• Damaged packaging — torn, crushed or leaking cups, cones, bars or bricks.
• Wrong items — a flavour or size different from what you ordered.
• Short delivery — items missing from a multi-pack order.

2. What We Do Not Cover

Product that spoils after successful handover due to improper storage, change of mind, or damage caused after delivery.

3. How to Report

WhatsApp +91 92113 30066 or email hello@barmilko.com with your order number and a clear photo. Report melted/damaged within 1 hour and wrong/missing within 24 hours of delivery.

4. Resolution

• Replacement at no extra cost, or
• Refund to the UPI ID you paid with, or via a method confirmed with our team, or
• Store credit for bulk/event orders.

5. Timeline

Approved refunds are initiated within 24 hours and usually appear within 3–7 business days. No processing fee is deducted.

6. Contact

Email: hello@barmilko.com · WhatsApp: +91 92113 30066