Refund Policy

Replacements & Refunds

If your order arrives melted, damaged, or incorrect, contact us within 24 hours with photos. We will replace or refund.

Items must be unused (sealed tubs) and reported on delivery day. Event orders follow agreed tasting/approval steps.

Message us on WhatsApp with order details and evidence. Approved cases are processed via original payment method.

Refunds typically reflect within 5-7 business days after approval. Replacements are prioritized in the next delivery slot.

Taste preferences after consumption, delays due to extreme weather/traffic, and damage after successful delivery are excluded.