Delivery Policy

1. Where We Deliver

Barmilko delivers across Lucknow, Uttar Pradesh. Our riders cover the main localities of the city as well as nearby areas on a case-by-case basis. Some distant locations may have a minimum order or an extended delivery window. During order confirmation on WhatsApp, we will always confirm whether your delivery address is within our serviceable zone before you pay.

2. Order Confirmation & Delivery Slots

When you place an order through WhatsApp or our enquiry forms, your order is confirmed only after our team replies with the final amount and a delivery slot. We will never charge you before confirming availability and the slot. Delivery slots are generally offered between our operating hours, and for bulk or event orders, a dedicated schedule is agreed in advance.

3. Cold Chain From Freezer to Doorstep

Every Barmilko delivery uses insulated transport to keep your ice cream at the correct temperature. Cups, cones, bars, small bricks and large bricks are packed to minimise exposure to heat, and our riders follow the shortest practical route to reach you. This is why Barmilko ice cream arrives scoop-ready even in Lucknow’s warm weather.

4. Delivery Timelines

We aim to deliver within the slot confirmed at the time of order. Delivery times are estimates and may vary slightly due to traffic, weather or unforeseen circumstances, especially on festival days and during peak hours. If there is any delay on an order, our team will keep you informed on WhatsApp so you are never left guessing.

5. Delivery Charges

Delivery charges, if any, are always disclosed before payment and depend on your location and order value. Some orders over a certain value may qualify for free delivery, and bulk or event orders may have a separate logistics component quoted in your written quotation. The amount you confirm on WhatsApp is the amount you pay.

6. Receiving Your Order

• Please have someone available at the delivery address during the confirmed slot.
• As soon as your order is handed over, transfer it to a freezer set to -18 °C or lower.
• Check the packaging and items at handover. If anything looks melted or damaged, mention it to our rider immediately and report it on WhatsApp within the timelines in our Refund & Replacement Policy.
• We do not leave ice cream at the doorstep unattended, as it will melt and cannot be consumed safely.

7. Missed Deliveries & Reattempts

If no one is available to receive the order at the agreed slot, our rider will attempt to reach you on WhatsApp or phone. If the order cannot be handed over, we may schedule one reattempt in the next slot. Repeated unavailability may result in cancellation, and any refund will be handled in line with our Refund & Replacement Policy.

8. Bulk & Event Deliveries

Weddings, parties and corporate events follow a separate delivery schedule agreed in writing. Delivery to venues, including on-site refrigeration and staging, is arranged with our events team in advance. Please share the venue address, contact person and unloading details during booking so the cold chain continues smoothly.

9. Contact Us

For any question about your delivery, reach us at:

• WhatsApp: +91 9211330066
• Email: hello@barmilko.com
• Address: Near Palassio Mall, Ekana Stadium, Lucknow 226002, Uttar Pradesh, India